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Vilo User Manual
Copyright© 2027 Vilo Living
MANAGING DEVICES ON A VILO NETWORK
SETTING UP A GUEST WI-FI NETWORK
TURNING INTERNET ACCESS ON OR OFF IMMEDIATELY
SCHEDULING SPECIFIC TIMES TO AUTOMATICALLY TURN OFF INTERNET ACCESS
Setting up your Vilo Mesh Wi-Fi System is easy. Use the following guide to prepare the necessary items and follow each step of the instructions for a quick and easy set up process.
Before you begin setting up your Vilo home network, you need to know the following:
To set up your Vilo home network, you will need the following:
Before you begin to set up your Vilo home network, please do the following on your smartphone or tablet:
Attention
You will receive a verification to log in to the Vilo app through your email. You must be able to access the email address you use to log in to the Vilo app through your phone or other device using a cellular connection or another Wi-Fi network.
To create a Vilo account:
Your password must contain:
Your main Vilo is the one you choose to connect to your modem. It can be any Vilo you purchased.
Note: You do not need to know what type of home network you have or what the codes mean. Vilo will automatically detect the type of network and prompt you if it is necessary for you to enter additional data.
The Wi-Fi name and password are displayed in the Vilo app. So, you can choose to look them up or change them at any time in the future.
Note: You do not need to know what type of home network you have or what the codes mean. Vilo will automatically detect the type of network and prompt you, if it is necessary for you to enter additional data.
The Wi-Fi name and password are stored in the Vilo app. So, you can choose to look them up or change them at any time in the future.
Reminder
Attention
Some physical objects, such as brick walls or other electronic devices can cause connection problems. If you find a sub-Vilo is not connecting after several minutes, try moving it to a different location.
Reminder: You cannot mix Vilo 5 and Vilo 6 routers in the same network.
Once your main Vilo is set up, place the additional Sub-Vilos from a different package within 30 feet of your Main Vilo (40 feet for Vilo 6) and plug them in using the power cords provided.
How to add a Sub-Vilo from a different package to an existing Vilo network:
You might have multiple networks visible in your Vilo app.
You can access the settings for each Vilo network in the Vilo app. To access network settings through the network page:
The network page will display.
Select the setting you want to view or change:
Attention
If you change the Wi-Fi settings you might need to reconnect your devices to the network.
To access Wi-Fi Settings from the Settings page:
The network page will display.
Option | Steps |
Band Steering | Band steering is toggled on by default. Meaning Vilo will automatically connect your device to the 2.4 GHz or 5 GHz band to optimize performance.
|
Wi-Fi Name (displays name) | The Vilo assigned Wi-Fi name is printed on the bottom of your Vilo. However, you can change the Wi-Fi name at any time.
devices to the Vilo network. |
Option | Steps |
Wi-Fi Password (Displays as dots) | The Vilo assigned Wi-Fi password, is printed on the bottom of your Vilo. However, you can change the Wi-Fi password at any time.
|
Signal Strength | Select one of the following options:
|
Encryption | Select one of the following options:
|
Hide this Network | To make this network invisible so that devices cannot find it, you can toggle on the Hide This Network option. Toggling this off will make the network visible again. |
You can set up when and where you will receive notifications of new devices or when devices are on or off your network. Notifications display on the device that you have the Vilo app installed on.
Attention
You must turn on notifications in your phone settings for the Vilo app to see Vilo notifications.
To access Notification settings:
The network page will display.
The Notifications page will display.
Option | Steps |
New Device Connected |
If New Device Connected is toggled on, you will see a notification each time a device connects to your Vilo network. If New Device Connected is toggled off, you will notreceive a notification when a device connects to your Vilo network. You can always view a list of the devices connected toyour network by clicking the Devices button on the network page. By default, this option is toggled On. |
Device Online/Offline |
Tap Device Online/Offline to display the Device Online/Offline page. |
Allow Notifications If Allow Notifications is toggled off, you will not receive notifications when a device goes on or off your Vilo network. If Allow Notifications is toggled on, A list of devices where you can receive notifications displays at the bottom of the Device Online/Offline page, and you will receive notifications on the selected device(s) when a device goes on or off your Vilo network. | |
Notification Frequency Tap Notification Frequency to select how often you want to receive the notifications. Notifications will be sent per device and activity (Online or Offline) during the chosen frequency. Example 1: If Notification Frequency is 12 hours, and 2 devices go online and offline four times during those 12 hours, you will receive only the most recent notifications for each device, resulting in only 4 notifications after 12 hours (Device 1: 1. Online, 2 Offline) (Device 2: 1. Online, 2. Offline). Example 2: If Notification Frequency is No Limit, and 2 devices go online and offline four times during those 12 hours, you will receive 16 notifications; one every time an action occurs for each device (Device 1: 1. Online, 2. Offline, 3. Online, 4. Offline, 5. Online, 6. Offline, 7. Online, 8. Offline.) (Device 2: 1. Online, 2. Offline, 3. Online, 4. Offline, 5. Online, 6. Offline, 7. Online, 8. Offline.) A list of available notification frequencies displays. Select a notification frequency. The selected frequency displays. |
Option | Steps |
Select device(s) to receive notifications When Allow Notifications is toggled on, a list of devices where you can receive notifications displays at the bottom of the Device Online/Offline page. Enable or disable a notification on a device: To disable an enabled device, Tap the toggle to off. or To enable a disabled device, Tap the toggle to on. | |
Do Not Disturb | |
DND for Notifications When DND for Notifications is toggled off, notifications can be received at any time of the day or night. When DND for Notifications is toggled on, notifications will not be received during the specified time period (for example, when you are asleep). | |
Start Time
| |
End Time
|
Attention
If you change the Internet Connections settings,
you might need to restart your Wi-Fi network.
When you set up your Wi-Fi, you do not need to know what type of broadband connection you have. Vilo will automatically detect the type of internet connection and prompt you if additional information is needed. However, if you change Internet Service Providers (ISP) or need to change your settings because a scenario calls for it, our Advanced Settings includes a suite of options for more advanced users.
How to access the Advanced Settings:
In the Vilo app (from the home page), Tap the network for which you want to change the Advanced Settings.
The network page will display.
Option | Steps |
DHCP | If you Tap DHCP, the internet will connect without further input. At the bottom of the page, you have the option to manually configure your DNS server. |
PPPoE | If you Tap PPPoE, Username and Password fields display at the bottom of the page. Enter the username and password provided by your ISP. Tap OK to save the information. |
Static IP Access | If you tap Static IP Access, you will be able to enter the fixed IP address and other info provided by your Internet Service Provider. You will see fields for IP Address, Subnet Mask, Gateway, DNS1 (Required) and DNS2 (Optional). |
You can upgrade your Vilo’s firmware three different ways.
How to upgrade firmware from the System Dashboard:
In the Vilo App, Tap the network for which you want to upgrade the firmware.
The network page will display.
How to upgrade firmware from the Settings page:
In the Vilo App, Tap the network for which you want to upgrade the firmware.
How to upgrade firmware from the Account page:
Restarting your Wi-Fi regularly optimizes your Wi-Fi performance.
By default, all your Vilos are scheduled to automatically restart weekly. All your Vilos will restart at the same time.
To edit, enable, or disable automatic restarts:
In the Vizlo app, Tap the network for which you want to schedule regularrestarts.
The network page will display.
The Select Restart Option will display.
The Schedule Regular Restarts page will display.
To disable an enabled schedule, Tap the toggle to off.
or
To enable a disabled schedule, Tap the toggle to on.
A time selector displays.
It is recommended you select a time when no-one is expected to be logged into your Vilo network, such as early in the morning or late at night .
Note: Be sure you are aware of whether you have selected AM or PM for the time.
The Repeat page displays.
Tap a checked day to clear it.
The schedule will not be repeated on unchecked days.
or
Tap an unchecked day to check it.
The schedule will be repeated on checked days.
You can also use the Vilo app to optimize your Wi-Fi performance by choosing the highest quality channels with the least interference.
In the Vilo app, Tap the network for which you want to optimize Wi-Fi performance.
The network page will display.
The Wi-Fi Interference page will display.
Attention
Blocking an unauthorized device from your network is not the same as using Parental Controls to block internet access for a device. A device blocked from internet access using Parental Controls is still on your network. It just cannot access the internet. If a device is not on your network, you cannot set Parental Controls for it.
If you do not want an unauthorized user on your network, block the device from your network completely.
To block an unauthorized device:
In the Vilo app, Tap the network for which you want to block an unauthorized device.
The network page will display.
The Devices page will display with all devices on your network.
To unblock a device:
In the Vilo app, Tap the network for which you want to block an unauthorized device.
The network page will display.
The Devices page will display with all devices on your network.
To make it easier to track information by each Vilo in your network, you might want to give each Vilo a more descriptive name, such as Study Room, or Office. Once you change a Vilo name, the Vilo will be labelled with the new name in all areas of the Vilo app.
Note: You can always find the original name of the Vilo on the bottom of the Vilo device. To change the name of a Vilo:
In the Vilo app, Tap the network from which you want to select a device tocontrol.
The network page will display.
The My Vilos page displays with all Vilos on your network.
The Sub Vilo or Main Vilo page will display.
Enter a new name.
or
Tap a name from the list of recommended names.
The Sub Vilo or Main Vilo page redisplays with the Vilo labelled with the new name.
Once you have your Vilo Wi-Fi network set up, you might want to turn off the indicator light. Since your Vilos are part of your home décor, you might find the indicator light makes the Vilo too noticeable or it is distracting when you are trying to sleep. It is easy to use the Vilos app to turn the indicator light on or off for each Vilo on your Wi-Fi network.
Attention
Take note of the Vilos for which you turned off the indicator light. If you are troubleshooting an issue with your network, the indicator light on a Vilo is a useful tool. So, if you have an issue with your network, you will want to turn on the indicator light.
To turn a Vilo indicator light on or off:
In the Vilo app, Tap the network from which you want to select a device tocontrol.
The network page will display.
The My Vilos page displays with all Vilos on your network.
The Sub Vilo or Main Vilo page will display.
Turn the indicator light on or off:
To turn off the indicator light, Tap the toggle to off.
or
To turn on the indicator light, Tap the toggle to on.
The light on the selected Vilo will be turned off or on.
Once you have set up your Vilo network, you can use the Vilo app to personalize and control information about the devices you have on your network.
The Devices portion of the Vilo app makes it easy to personalize a device name and type. It also enables you to block any authorized or unwanted devices from the network or turn internet access on or off for a specific device.
To make it easier to track information about devices on your network, you might want to give each device a more descriptive name, such as George-PC or George-Work.
Once you change a device name, the device will be labelled with the new name in all areas of the Vilo app.
To change the name of a device:
In the Vilo app, Tap the network from which you want to select a device tocontrol.
The network page will display.
The Devices page displays with all devices that have been on your network, whether they are online or offline.
The device page redisplays with the new device name at the top of the page.
To make it easier for you to track the types of devices on your network, the Vilo app enables you to assign a device type, such as tablet or desktop.
To change the name of a device:
In the Vilo app, Tap the network from which you want to select a device tocontrol.
The network page will display.
The Devices page displays with all devices that have been on your network, whether they are online or offline.
Tap the device you want to change
Tap Device Type.
The device page will redisplay with the selected device type icon near the top of the page.
The selected device type icon will display beside the device name wherever the device displays in the Vilo app.
Attention
Disabling internet access for a device is not the same as blocking a device from your network. A device with disabled internet access is still on your network. It just cannot access the internet. If a device is not on your network, you cannot set disable internet access or set Parental Controls for it.
If you want to completely block an unauthorized device from your network, use the Block From Network button accessed for the device through the Devices option on the network page. For more information go to page X.
To enable or disable internet access for a device:
The network page will display.
The Devices page displays with all devices that have been on your network, whether they are online or offline.
Enable or disable internet access for the device:
or
To enable internet access, Tap the Allow Internet Access toggle to on. By default, the Allow Internet Access toggle is set to on.
The Usage report provides current and historical information about the amount of data uploaded and downloaded by Wi-Fi network or individual devices.
Information is available for the current day, week, and month.
The Usage report is not automatically available. To use it, you must turn on data usage reporting.
To turn data usage report on or off:
In the Vilo app, Tap the network from which you want to turn on or off the usage report.
The network page will display.
The Usage Report page will display.
If data collection is not on for the Usage report, Tap
at the bottom of the page.
or
If data collection is on, Tap in the upper right corner of thepage.
The Usage Report Settings page displays.
To disable usage report, Tap the toggle to off.
or
To enable usage report, Tap the toggle to on.
Once usage report is turned on, usage data will display at the next whole hour.
However, if historical data is available, it will show immediately.
At the next whole hour after data collection was turned on for the Usage report, usage data will be available.
In the Vilo app, Tap the network from which you want to view the usage report.
The network page will display.
The Usage Report page will display with the data used on the current day for your Wi- Fi network and each device connected to the network.
Daily data is displayed by hour,
Weekly data is displayed by day, and
Monthly data is displayed by week.
Uploaded data is displayed in a pale bar and beside an upward triangle.
Downloaded data is displayed in a darker bar and beside a downward triangle.
Daily data is displayed by hour,
Weekly data is displayed by day, and
Monthly data is displayed by week.
You must have set up a Vilo user account to use your Vilo Mesh Wi-Fi System. You created your Vilo account in one of two ways:
You can use the My Account page in the Vilo app to:
Attention
You cannot change the email address associated with our account. If you want to use a different email address, you will need to create a new account with that email address.
You can use the Vilo app to add a picture to display with your profile nickname. To change your profile picture:
Your account page displays with your profile picture and nickname at the top.
The My Account page displays.
Photo Gallery – select an existing photo from your photo gallery.
Take New Photo – use your phone to take a new picture.
The selected photo will display beside Profile Photo on the My Account page.
Your account nickname defaults to your email address.
Your account page displays with your profile picture and nickname at the top.
The My Account page displays.
The Change Nickname dialog displays.
The new name displays beside Nickname.
You can use the Vilo app to change your account password.
Your account page displays with your profile picture and nickname at the top.
The My Account page displays.
The Change Password page displays.
a minimum of 8 characters
at least 1 number
at least 1 uppercase letter
at least 1 lowercase letter
You can use the web page or the Vilo app to access Vilo Support and submit an error log.
You can access support and submit a ticket directly from the Vilo web page or the Vilo app. To access the Vilo Living support page from a browser, go to: https://support.viloliving.com/hc/en-us
To access Vilo Support from the Vilo app:
Your account page displays with your profile picture and nickname at the top.
The Vilo Support page displays.
The Vilo Living Support website displays.
Log data is important information about your Wi-Fi network and Vilo devices that can help troubleshoot technical issues you may run into. Submitting a log creates a message directly to the Vilo support team. You can include a description of the problem and a picture or video of the issue you found.
To submit a log from the Vilo app:
Your account page displays with your profile picture and nickname at the top.
The Vilo Support page displays.
The Submit a Log page displays.
A message displays.
You should receive a response within 24 hours.
If your Vilo is unable to connect to the Internet and you need to report the problem to the Vilo support team, you will need to submit a local log. Tap Submit a Local Log on the Submit a Log page and follow the steps on the subsequent screens.
Diagnostic log reporting allows information needed for diagnostic purposes to be submitted to the Vilo support team. This feature automatically turns off within 3 days. If you are experiencing issues with your network a Vilo customer service representative may ask you to turn on Diagnostic Log Reporting so that we are able to get an accurate picture of what is happening with your network.
How to Turn on Diagnostic Log Reporting
Go to Vilo Support
You can use the Vilo app to set up a specific network that will be available for only a specified time. This guest network enables you to provide a visitor access to your network for a limited time without requiring your family or business to share their Wi-Fi login every time you have a temporary user on your Wi-Fi network.
It is easy to edit the guest Wi-Fi option as often as you need for new guests.
Guest Wi-Fi is automatically defined with default settings. You can easily edit these` settings or enable or disable it.
To edit Guest Wi-Fi:
In the Vilo app, tap the network for which you want to set up Guest Wi-Fi.
The network page will display.
The Guest Wi-Fi page will display with default settings.
or
To enable a disabled Guest Wi-Fi, tap the toggle to on.
Note: You can also disable Guest Wi-Fi by changing the Wi-Fi name and/or password. If guest had the previous Wi-Fi name and/or password, they will no longer be able to log into your network.
Tap OK to save the new name.
or
Tap Cancel to return without saving the new name.
The Change Wi-Fi Name dialog closes.
The existing password displays in the Change Wi-Fi Password dialog.
Note: The Wi-Fi Password does not display on the Guest Wi-Fi page.
Tap OK to save the new password.
or
Tap Cancel to return without saving the new password.
The Change Wi-Fi Password dialog closes.
A list of duration options displays.
The selected duration displays with the end date and time of the duration.
Vilo has officially partnered with Bark to bring Bark In-Home Parental Controls to Vilo users in the US for free, including regular customers and ISP subscribers. Bark In-Home Parental Controls is a feature embedded in every Vilo AC1200 Wi-Fi 5 model that helps to manage screen time and filter websites on all internet-connected devices in your home once activated. This includes gaming consoles, TVs, and more. There is no additional app required for setup.
Reminder: Bark In-Home Parental Controls are only available for Vilo 5 at this time.
If you are not in the US, you can still use the Vilo Parental Controls.
The Vilo app includes parental controls enabling you to control internet access and website access for a specific device.
Use the Vilo Parental Controls to control the following for specific devices:
Parental controls are set up for specific devices on a network. You must set up the controls
for each device separately.
To select a specific device to control:
In the Vilo app, tap the network from which you want to select a device tocontrol.
The network page will display.
The Parental Controls page will display.
If you already added the device for parental controls, it will display. Go to step 5.
or
If you have not yet added the device for parental controls, go to step 4.
A list of all devices attached to your network and not already set up in Parental Controls displays.
A page containing the parental controls for the selected device displays.
Turning Internet Access On or Off Immediately on page x.
Scheduling Specific Times to Automatically Turn Off Internet Access on page x.
Blocking Specific Websites on page x.
Attention
Using Parental Controls to block internet access for a device is not the same as blocking a device from your network. A device blocked from internet access is still on your network. It just cannot access the internet. If a device is not on your network, you cannot set Parental Controls for it.
If you want to completely block an unauthorized device from your network, use the Block From Network button from the Devices option on the network page. For more information go to page X.
If this is the first time you accessed the parental controls for this device, by default the Allow Internet Access radio button will be selected.
The Allow Internet Access radio button will not be selected if:
To immediately enable internet access:
If the Allow Internet Access radio button is not selected, select it.
The device will immediately be given access to the internet through your network.
To immediately disable internet access:
The Duration option will display as set to Forever.
A list of defined durations will display.
If you tap the Custom Duration, you can select a custom number of minutes, hours, or days to block internet access.
The maximum number of minutes is 59.
The maximum number of hours is 24.
The maximum number of days is 7.
The time internet access will be restored is calculated based on the selected duration and will display below the selected Disable Access Now radio button.
You can create multiple scheduled times to automatically disable internet access for a device. For example, you might want to turn off internet access for an iPad during the time your child:
If this is the first time you accessed the parental controls for this device, by default the Select Off Time radio button will not be selected.
The Select Off Time radio button will be selected if the Allow Internet Access and Disable Access Now radio buttons are not selected.
The steps to add or edit a schedule are similar. To add or edit a schedule:
The Add a Schedule button will display below existing schedules, if any.
To add a new schedule, tap Add a Schedule.
or
To edit an existing schedule, tap on the schedule to edit.
Note: It does not matter whether the schedule is enabled (toggle on) or disabled (toggle off) when you edit it.
The Schedule Off Time page will display.
A time selector displays.
Note: Be sure you are aware of whether you have selected AM or PM for the time.
A time selector displays.
Note: Be sure you are aware of whether you have selected AM or PM for the time.
Never – displays by default. If, selected, this option displays. Go to step 14.
Daily – if selected, this option displays. Go to step 14.
Custom (which days you want it to repeat) – go to step 11.
Tap a checked day to clear it.
The schedule will not be repeated on unchecked days.
or
Tap an unchecked day to check it.
The schedule will be repeated on checked days.
The selected days of the week will display on the Schedule Off Time page.
The newly scheduled time will display with an On toggle below the Schedule Off Time radio button.
Deleting a schedule is not the same as disabling a schedule. A deleted schedule cannot be enabled at a later date. It must be added again. A disabled schedule can be enabled again. For more information, go to Enabling or Disabling an Existing Schedule below.
To delete a schedule:
The existing schedules display below the radio button.
Note: It does not matter whether the schedule is enabled (toggle on) or disabled (toggle off) when you delete it.
The Schedule Off Time page will display.
The selected schedule will be deleted from below the Schedule Time Off radio button.
To enable or disable a schedule:
The existing schedules display below the radio button.
To disable an enabled schedule, Tap the toggle to off.
or
To enable a disabled schedule, Tap the toggle to on.
You can block a device from accessing a specific website through your network.
Attention
Blocking a website through the Vilo app works only when the device is connected to the internet through your Vilo network. If the device is connected to the internet through a different network (for example, in someone else’s home or business), the device will still be able to access the blocked website.
Attention
If a blocked website was accessed before you blocked it using your Vilo app, it might still be available on the device. To ensure the website will be blocked, make sure it is deleted from the browser history.
Attention
Site Blocking only takes effect after the device has exited and rejoined your Vilo network.
To block access to a website through the Vilo network:
The entered website displays below Blocked Websites at the bottom of the Parental Controls page.
You do not need to re-enter a blocked website for each device. If you have already blocked access to a website for any device in the network, the Vilo system saves that website and displays it on the Add Websites page.
To select existing blocked websites for a new device:
The Add Websites page displays.
Tap the Quick Add URL radio button to select all blocked websites.
or
Tap the radio button beside each website to block for the device.
The selected websites display below Blocked Websites at the bottom of the Parental Controls page.
If the URL of a website is misspelled, it will not be blocked. To correct the spelling of a misspelled URL:
The Modify Website page displays.
The edited URL displays below Blocked Websites at the bottom of the Parental Controls page.
Attention
If a website is blocked for multiple devices, deleting it will only remove it from the list of blocked websites for the current device. If you want to delete it from multiple devices, you will have to delete it from each individual device where it was blocked.
You can unblock a website by deleting the URL from the list of Blocked Websites at the bottom of the Parental Controls page.
To unblock a website:
The URL will no longer display below Blocked Websites at the bottom of the Parental Controls page.
Deleting Vilos enables you to move or adjust your network. You need to delete your main Vilo if you are getting rid of your network. You need to delete a sub-Vilo if you find you do not need it as part of an existing network or want to move it to a different network.
Attention
Deleting a main Vilo deletes the entire network.
To delete a main Vilo:
In the Vilo app, tap the network you want to delete.
The network page will display.
The settings page will display.
The network will be deleted.
Attention
Once you delete a sub-Vilo, it will no longer be recognized as part of a package of Vilos. You will need to add it manually to a network.
For more information, go to Adding Sub-Vilos from a Different Package on page x.
Attention
Only delete a sub-Vilo from your network if you need to remove it completely from the network. If you just need to delete the information saved on the sub-Vilo, restore it to factory settings. It will remain part of the network. For more information, go to Restoring a Vilo to Factory Settings on page x.
To delete a sub-Vilo:
In the Vilo app, Tap the network from which you want to delete a sub-Vilo.
The network page will display.
The My Vilos page displays with all Vilos in the network.
The Vilo page will display.
The Delete Vilo page displays with Action animation.
When the sub-Vilo is deleted, the Delete Vilo page displays Success!
The deleted sub-Vilo will no longer be displayed.
Attention
Restore a Vilo to factory settings to delete the information saved on it. It will automatically reconnect to the network once the restore is complete.
Delete a Vilo from your network if you need to remove it completely from the network. For more information, go to Deleting a Vilo on page.
You might need to restore a Vilo to factory settings if you are setting up a new network or adding a sub-Vilo to a new network. Restoring a Vilo to factory settings erases all information stored on the Vilo, such as the Vilo name. So, once you restore it, you can use it as though it is brand new.
If the Vilo is available through the Vilo app, you can restore it there. To restore factory settings for a Vilo through the Vilo app:
In the Vilo app, Tap the network containing the Vilo to restore to factory settings.
The network page will display.
The My Vilos page displays with all Vilos in the network.
The Vilo page will display.
The confirmation dialog displays.
You can restore a Vilo to factory settings directly on the Vilo.
Attention
Wait a few minutes after plugging it in to try resetting your Vilo. You want to make sure your Vilo is completely powered on before performing a factory reset.
To restore factory settings directly on the Vilo: