Vilo Mesh Wi-Fi System User Manual

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Table of Contents

SETTING UP YOUR VILOS

BEFORE YOU BEGIN

SETTING UP YOUR MAIN VILO

CHANGING NETWORK SETTINGS

CHANGING WI-FI SETTINGS

CHANGING NOTIFICATIONS SETTINGS

CHANGING ADVANCED SETTINGS

UPGRADING FIRMWARE

RESTARTING YOUR WI-FI NETWORK

OPTIMIZING WI-FI PERFORMANCE

BLOCKING OR UNBLOCKING A DEVICE ON THE NETWORK

CHANGING VILO SETTINGS

CHANGING A VILO NAME

TURNING A VILO INDICATOR LIGHT ON OR OFF

MANAGING DEVICES ON A VILO NETWORK

CHANGING A DEVICE NAME

CHANGING A DEVICE TYPE

ENABLING OR DISABLING INTERNET ACCESS FOR A DEVICE

USAGE REPORT

UNDERSTANDING THE USAGE REPORT

TURNING DATA ON OR OFF FOR THE USAGE REPORT

VIEWING THE USAGE REPORT

USER ACCOUNT

MANAGING YOUR USER ACCOUNT

CHANGING YOUR PROFILE PICTURE

EDITING YOUR PROFILE NICKNAME

CHANGING YOUR ACCOUNT PASSWORD

VILO SUPPORT

ACCESSING VILO SUPPORT

SUBMITTING A LOG

DIAGNOSTIC LOG REPORTING

SETTING UP A GUEST WI-FI NETWORK

SETTING PARENTAL CONTROLS

SELECTING A DEVICE TO CONTROL

TURNING INTERNET ACCESS ON OR OFF IMMEDIATELY

SCHEDULING SPECIFIC TIMES TO AUTOMATICALLY TURN OFF INTERNET ACCESS

ENABLING OR DISABLING AN EXISTING SCHEDULE

BLOCKING WEBSITES

BLOCKING A SPECIFIC WEBSITE FOR THE FIRST TIME

BLOCKING SPECIFIC WEBSITES FOR A NEW DEVICE

EDITING A BLOCKED WEBSITE URL

DELETING/UNBLOCKING A BLOCKED WEBSITE

DELETING A VILO

DELETING A MAIN VILO

DELETING A SUB-VILO

RESTORING A VILO TO FACTORY SETTINGS

Setting Up Your Vilos

Setting up your Vilo Mesh Wi-Fi System is easy. Use the following guide to prepare the necessary items and follow each step of the instructions for a quick and easy set up process.

Before You Begin

Before you begin setting up your Vilo home network, you need to know the following:

To set up your Vilo home network, you will need the following:

Before you begin to set up your Vilo home network, please do the following on your smartphone or tablet:

Creating a Vilo Account

Attention

You will receive a verification to log in to the Vilo app through your email. You must be able to access the email address you use to log in to the Vilo app through your phone or other device using a cellular connection or another Wi-Fi network.

To create a Vilo account:

  1. Open the Vilo app.
  2. Follow the instructions to add an email address and password.

    Your password must contain:

    1. a minimum of 8 characters
    2. at least 1 number
    3. at least 1 uppercase letter
    4. at least 1 lowercase letter
Setting Up Your Main Vilo

Your main Vilo is the one you choose to connect to your modem. It can be any Vilo you purchased.

  1. Open the Vilo App on your phone. Ensure you are logged in to your Vilo account.
  2. Tap Add Vilo
  3. Follow the onscreen instructions that will guide you through the followingsteps:
    1. Plug your main Vilo into a power outlet using the power cable provided
    2. Plug the Ethernet cable into the WAN/LAN port on the back of your main Vilo
    3. Plug the other end of the Ethernet cable into the network port on the modem
    4. Wait for the light on your Vilo to change from solid red to solid amber.
  4. The last page of instructions is Connect To Wi-Fi.
  5. Connect to Wi-Fi following the instructions on your phone.
Connecting to Wi-Fi Using an iPhone
  1. If necessary, enable access to the phone camera. Otherwise, go to the next step. If this step is necessary, a dialog will display telling you to enable access.
  2. Use your phone camera to scan the QR code on the bottom of your Vilo to connect to the Wi-Fi.
  3. Tap Join.
  4. Press Activate Wi-Fi Network.
  5. Depending on the type of home network you have installed, the Vilo app will require different actions:

    Note: You do not need to know what type of home network you have or what the codes mean. Vilo will automatically detect the type of network and prompt you if it is necessary for you to enter additional data.

  6. Tap Next.
  7. You now have the option to change the Wi-Fi name and password. For more information, go to: Changing Wi-Fi Settings.

The Wi-Fi name and password are displayed in the Vilo app. So, you can choose to look them up or change them at any time in the future.

Connecting to Wi-Fi Using an Android Phone
  1. Tap Manually Connect to Wi-Fi. The Wi-Fi settings page on your phone will display.
  2. Select the Wi-Fi network with the name matching the Wi-Fi name on the bottom of your Vilo.
  3. Use the password on the bottom of your Vilo to connect to the Vilo Wi-Fi network.
  4. Once successfully connected to the Vilo Wi-Fi network, return to the Vilo App. You should see the Add Vilo page in the app.
  5. Press Activate Wi-Fi Network.
  6. Depending on the type of home network you have installed, the Vilo app will require different actions:

    Note: You do not need to know what type of home network you have or what the codes mean. Vilo will automatically detect the type of network and prompt you, if it is necessary for you to enter additional data.

  7. Tap Next.
  8. You now have the option to change the Wi-Fi name and password. For more information, go to: Changing Wi-Fi Settings.

    The Wi-Fi name and password are stored in the Vilo app. So, you can choose to look them up or change them at any time in the future.

    Adding Sub-Vilos

    Reminder

    Attention

    Some physical objects, such as brick walls or other electronic devices can cause connection problems. If you find a sub-Vilo is not connecting after several minutes, try moving it to a different location.

    Adding Sub-Vilos from the Same 3-Pack (Vilo 5)
    Adding Sub-Vilos from the Same 2-Pack (Vilo 6)
    Adding Sub-Vilos from a Different Package

    Reminder: You cannot mix Vilo 5 and Vilo 6 routers in the same network.

    Once your main Vilo is set up, place the additional Sub-Vilos from a different package within 30 feet of your Main Vilo (40 feet for Vilo 6) and plug them in using the power cords provided.

    How to add a Sub-Vilo from a different package to an existing Vilo network:

    1. In the Vilo app, tap + in the upper right of the page and tap “Add to an existing Wi-Fi network”.

    2. You should now see the “Add Another Vilo” page. From here you can select the From A Different Package option and you will be presented with a placement guide reminding you to place the Vilo within coverage of the Main Vilo to optimize performance. Tap Next.
    3. The Power It On page displays.
    4. Wait for the light on the new Sub-Vilo to turn from red, through flashing red, to amber.
    5. When the light has turned amber, Tap the Solid Amber Light Confirmed button in the app. Then the Press and Hold page displays
    6. Press and hold the mesh button on the front of the new Sub-Vilo until the light Flashes amber. It should take about 3 seconds for the amber light to begin flashing. Tap Next.
    7. Once the Vilo is found, the Paring page displays with a progress bar. Wait for the process to complete and the new Sub-Vilo will display on the Find Vilo page. Tap Next.
    8. The Add to My Account page displays with the Add animation followed by the Syncing Information animation.
    9. Once the Add and Sync processes complete, you will see the “Success!” confirmation.
      Tap Setup Complete. When the lights on the Sub-Vilos change to blue (white for Vilo 6), they are connected to the main Vilo and are added to the network. The My Vilos page will display with all the Vilos in your Vilo network.

    Changing Network Settings

    You might have multiple networks visible in your Vilo app.

    You can access the settings for each Vilo network in the Vilo app. To access network settings through the network page:

    1. In the Vilo app, Tap the network for which you want to change settings.

      The network page will display.

    1. Tap in the top right –hand corner of the network page. The settings page will display.

    Select the setting you want to view or change:

    Changing Wi-Fi Settings

    Attention

    If you change the Wi-Fi settings you might need to reconnect your devices to the network.

    To access Wi-Fi Settings from the Settings page:

    1. In the Vilo App, Tap the network for which you want to change the Wi-Fi settings.

      The network page will display.

    1. Tap in the top right –hand corner of the network page. The settings page will display.
    2. Tap Wi-Fi Settings & the Wi-Fi Settings page will display.
    3. Refer to the following table for information about editing the Wi-Fi Settings:

    Option

    Steps

    Band Steering

    Band steering is toggled on by default. Meaning Vilo will automatically connect your device to the 2.4 GHz or 5 GHz band to optimize performance.

    • If band steering is toggled off, the current Wi-Fi network will split into two networks with the same password: the 2.4 GHz network will retain the default or custom Wi-Fi name while the 5 GHz network will have “_5g” in the Wi-Fi name by default. This can be edited on the Wi-Fi settings page as well.
    • Wi-Fi settings on your phone will show two Wi-Fi networks. You will have to manually choose which network to use.
    • If you prefer, you can also choose to hide either or both networks by turning on the Hide This Network option on this page.

    Wi-Fi Name (displays name)

    The Vilo assigned Wi-Fi name is printed on the bottom of your Vilo. However, you can change the Wi-Fi name at any time.

    • For example, you may want to keep the name you used for your Wi-Fi network before you installed Vilo. If you do so, you should not have to reconnect your devices to the new Vilo Mesh Wi-Fi System if you also keep the previous Wi-Fi password.
    • The existing name displays in the Change Wi-Fi name dialog box. Enter a new name and tap OK to save the changes or tap Cancel to return without saving the new name.
    • Reminder: changing the Wi-Fi name (or Wi-Fi password) from anything other than the name of the network your connected devices are already on, will require you to reconnect those

    devices to the Vilo network.

    Option

    Steps

    Wi-Fi Password (Displays as dots)

    The Vilo assigned Wi-Fi password, is printed on the bottom of your Vilo. However, you can change the Wi-Fi password at any time.

    • For example, you may want to keep the password you used for your Wi-Fi network before you installed Vilo. If you do so, you should not have to reconnect your devices to the new Vilo Mesh Wi-Fi System if you also keep the previous Wi-Fi name.
    • The existing password displays in the Change Wi-Fi password dialog box. Enter a new password and tap OK to save the changes or tap Cancel to return without saving the new password.
    • Reminder: changing the Wi-Fi password (or Wi-Fi name) from anything other than the name of the network your connected devices are already on, will require you to reconnect those devices to the Vilo network.

    Signal Strength

    Select one of the following options:

    • High – This is the default.
    • Standard – This is the recommended setting.
    • Low – This is the energy saving mode

    Encryption

    Select one of the following options:

    • Strong Encryption (WPA2) – This is the default, strongest, and recommended setting.
    • Hybrid Encryption (WPA/WPA2) – This option is needed when an older device only works with WPA encryption.
    • No Encryption (allows anyone to connect)

    Hide this Network

    To make this network invisible so that devices cannot find it, you can toggle on the Hide This Network option. Toggling this off will make the network visible again.

    Changing Notifications Settings

    You can set up when and where you will receive notifications of new devices or when devices are on or off your network. Notifications display on the device that you have the Vilo app installed on.

    Attention

    You must turn on notifications in your phone settings for the Vilo app to see Vilo notifications.

    To access Notification settings:

    1. In the Vilo app, Tap the network for which you want to change the Notifications settings.

      The network page will display.

    2. Tap in the top right –hand corner of the network page. The settings page will display.
    3. Tap Notifications.

      The Notifications page will display.

    4. Refer to the following table for information about editing the Notification settings:

    Option

    Steps

    New Device Connected

    If New Device Connected is toggled on, you will see a notification each time a device connects to your Vilo network.

    If New Device Connected is toggled off, you will notreceive a notification when a device connects to your Vilo network. You can always view a list of the devices connected toyour

    network by clicking the Devices button on the network page.

    By default, this option is toggled On.

    Device Online/Offline

    Tap Device Online/Offline to display the Device Online/Offline page.

    Allow Notifications

    If Allow Notifications is toggled off, you will not receive notifications when a device goes on or off your Vilo network.

    If Allow Notifications is toggled on,

    A list of devices where you can receive notifications displays at the bottom of the Device Online/Offline page, and

    you will receive notifications on the selected device(s) when a device goes on or

    off your Vilo network.

    Notification Frequency

    Tap Notification Frequency to select how often you want to receive the notifications.

    Notifications will be sent per device and activity (Online or Offline) during the chosen frequency.

    Example 1: If Notification Frequency is 12 hours, and 2 devices go online and offline four times during those 12 hours, you will receive only the most recent notifications for each device, resulting in only 4 notifications after 12 hours (Device 1: 1. Online, 2 Offline) (Device 2: 1. Online, 2. Offline).

    Example 2: If Notification Frequency is No Limit, and 2 devices go online and offline four times during those 12 hours, you will receive 16 notifications; one every time an action occurs for each device (Device 1: 1. Online, 2.

    Offline, 3. Online, 4. Offline, 5. Online, 6. Offline, 7. Online,

    8. Offline.) (Device 2: 1. Online, 2. Offline, 3. Online, 4. Offline, 5. Online,

    6. Offline, 7. Online, 8. Offline.)

    A list of available notification frequencies displays. Select a notification frequency.

    The selected frequency displays.

    Option

    Steps

    Select device(s) to receive notifications

    When Allow Notifications is toggled on, a list of devices where you can receive notifications displays at the bottom of the Device Online/Offline page.

    Enable or disable a notification on a device:

    To disable an enabled device, Tap the toggle to off. or To enable a disabled device, Tap the toggle to on.

    Do Not Disturb

    DND for Notifications

    When DND for Notifications is toggled off, notifications can be received at any time of the day or night.

    When DND for Notifications is toggled on, notifications will not be received during the specified time period (for example, when you are asleep).

    Start Time

    1. Tap Start Time.

      A time selector displays.

    2. Select the time when you want to turn off notifications.

      Note: Be sure you are aware of whether you have selected AM or PM for the time.

    3. Tap Confirm to accept the selected start time.

    End Time

    1. Tap End Time.

      A time selector displays.

    2. Select the time when you want to turn on notifications.

      Note: Be sure you are aware of whether you have selected AM or PM for the time.

    3. Tap Confirm to accept the selected end time.
    Changing Advanced Settings

    Attention

    If you change the Internet Connections settings,
    you might need to restart your Wi-Fi network.

    When you set up your Wi-Fi, you do not need to know what type of broadband connection you have. Vilo will automatically detect the type of internet connection and prompt you if additional information is needed. However, if you change Internet Service Providers (ISP) or need to change your settings because a scenario calls for it, our Advanced Settings includes a suite of options for more advanced users.

    How to access the Advanced Settings:

    1. In the Vilo app (from the home page), Tap the network for which you want to change the Advanced Settings.

      The network page will display.

    2. Tap the three dots in the top right –hand corner of the network page to access the Settings page.
    3. Tap Advanced Settings to view the following options: WAN Settings, LAN Settings, DHCP Reservations & Port Forwarding
    4. Refer to the following table for more information on changing the WAN settings. Tap OK when you are done changing the settings.

      Option

      Steps

      DHCP

      If you Tap DHCP, the internet will connect without further input. At the bottom of the page, you have the option to manually configure your DNS server.

      PPPoE

      If you Tap PPPoE, Username and Password fields display at the bottom of the page. Enter the username and password provided by your ISP. Tap OK to save the information.

      Static IP Access

      If you tap Static IP Access, you will be able to enter the fixed IP address and other info provided by your Internet Service Provider. You will see fields for IP Address, Subnet Mask, Gateway, DNS1 (Required) and DNS2 (Optional).

    5. LAN Settings: These settings allow you to configure how your Wi-Fi network assigns IP addresses to connected devices. By default, this is set to Automatic (recommended).
    6. DHCP Reservations: This allows you to keep the same IP address for a particular device. You can tap “+Add a Reservation” and select which device to create a reservation for.
    7. Port Forwarding: This setting enables a device in the LAN to provide a public port. You can tap “+Configure Port Forwarding” and you will see options for IP (Device), Internal Port or Port Range, External Port or Port Range & Protocol.
    8. Hardware NAT (Vilo 6 Only): This is a way to accelerate NAT routing functions with hardware so that the CPU doesn’t have to process the bulk of the routed traffic. This setting is enabled by default, and usage report will automatically be disabled and toggled off, and real-time bandwidth of connected devices is not available when Hardware NAT is enabled.
    Upgrading Firmware

    You can upgrade your Vilo’s firmware three different ways.

    How to upgrade firmware from the System Dashboard:

    1. In the Vilo App, Tap the network for which you want to upgrade the firmware.

      The network page will display.

    2. Tap System Dashboard
    3. Tap Firmware to view the Firmware Upgrade page.
    4. Tap the Vilo for which you want to upgrade firmware. If an upgrade is available, you will see the upgrade details as well as the “Upgrade” button. If the firmware is up-to-date, a message will display below the Vilo.
    5. Tap the Upgrade button and you will see a dialogue box explaining that Wi-Fi will be restarted and all devices will be disconnected temporarily. Tap OK to initiate the firmware upgrade.

    How to upgrade firmware from the Settings page:

    1. In the Vilo App, Tap the network for which you want to upgrade the firmware.

      1. The network page will display.
    2. Tap the three dots in the top right-hand corner of the network page to access the Settings page.
    3. Tap Firmware Upgrade to view the Firmware Upgrade page.
    4. Tap the Vilo for which you want to upgrade firmware. If an upgrade is available, you will see the upgrade details as well as the Upgrade button. If the firmware is up-to-date, a message will display below the Vilo.
    5. Tap the “Upgrade” button and you will see a dialogue box explaining that Wi-Fi will be restarted and all devices will be disconnected temporarily. Tap OK to initiate the firmware upgrade.

    How to upgrade firmware from the Account page:

    1. In the Vilo App, Tap Account from the bottom of the home page.
      1. Your account page displays with your profile picture and nickname at the top.
    2. Tap Firmware Upgrade.
      1. The Firmware Upgrade page will display with your Vilo networks.
    3. If you have multiple networks, tap the network you want to upgrade. Otherwise, go directly to step 4.
    4. Tap Upgrade All to upgrade the firmware on all networks.
      1. If the firmware is up to date, a message will display below the network saying “Latest version.”
    Restarting Your Wi-Fi Network

    Restarting your Wi-Fi regularly optimizes your Wi-Fi performance.

    By default, all your Vilos are scheduled to automatically restart weekly. All your Vilos will restart at the same time.

    To edit, enable, or disable automatic restarts:

    1. In the Vizlo app, Tap the network for which you want to schedule regularrestarts.

      The network page will display.

    2. Tap on the network page.

      The Select Restart Option will display.

    3. To restart your Wi-Fi immediately, Tap Restart Now. Otherwise, go to the next step.
    4. Tap Schedule Regular Restarts.

      The Schedule Regular Restarts page will display.

    5. Enable or disable automatic restarts:

      To disable an enabled schedule, Tap the toggle to off.

      or

      To enable a disabled schedule, Tap the toggle to on.

    6. Tap Restart Time.

      A time selector displays.

    7. Select the time when you want to restart your Vilos.

      It is recommended you select a time when no-one is expected to be logged into your Vilo network, such as early in the morning or late at night .

      Note: Be sure you are aware of whether you have selected AM or PM for the time.

    8. Tap OK to accept the selected restart time.
    9. Tap Repeat.

      The Repeat page displays.

    10. To select the days of the week on which you want the scheduled times to be used:

      Tap a checked day to clear it.

      The schedule will not be repeated on unchecked days.

      or

      Tap an unchecked day to check it.

      The schedule will be repeated on checked days.

    11. Tap OK.
    12. The selected days of the week will display on the Schedule Regular Restarts page.
    Optimizing Wi-Fi Performance

    You can also use the Vilo app to optimize your Wi-Fi performance by choosing the highest quality channels with the least interference.

    1. In the Vilo app, Tap the network for which you want to optimize Wi-Fi performance.

      The network page will display.

    2. Tap in the center of the network page.
      The System Dashboard page will display.
    3. Tap Wi-Fi Interference.

      The Wi-Fi Interference page will display.

    4. Tap Optimize Wi-Fi.
    5. The Vilo app will determine the best channels and use them.
    Blocking or Unblocking a Device on the Network

    Attention

    Blocking an unauthorized device from your network is not the same as using Parental Controls to block internet access for a device. A device blocked from internet access using Parental Controls is still on your network. It just cannot access the internet. If a device is not on your network, you cannot set Parental Controls for it.

    If you do not want an unauthorized user on your network, block the device from your network completely.

    Blocking an Unauthorized Device from the Network

    To block an unauthorized device:

    1. In the Vilo app, Tap the network for which you want to block an unauthorized device.

      The network page will display.

    2. Tap Devices on the network page.

      The Devices page will display with all devices on your network.

    3. Tap the device you want to block.
    4. The device detail page will display for the selected device.
    5. Tap Block from Network at the bottom of the page.
    6. A confirmation box will appear, Tap ok
    7. The Devices page redisplays with the blocked device listed under Blocked at the bottom of the page.
    Unblocking a Device to Enable Network Access

    To unblock a device:

    1. In the Vilo app, Tap the network for which you want to block an unauthorized device.

      The network page will display.

    2. Tap Devices on the network page.

      The Devices page will display with all devices on your network.

    3. Tap the device you want to unblock from the list below Blocked at the bottom of the page.
    4. The device detail page will display for the selected device.
    5. Tap Unblock at the bottom of the page.
    6. The device data page redisplays.
    7. When you return to the Devices page, the unblocked device will redisplay under either Online or Offline.

    Changing Vilo Settings

    Changing a Vilo Name

    To make it easier to track information by each Vilo in your network, you might want to give each Vilo a more descriptive name, such as Study Room, or Office. Once you change a Vilo name, the Vilo will be labelled with the new name in all areas of the Vilo app.

    Note: You can always find the original name of the Vilo on the bottom of the Vilo device. To change the name of a Vilo:

    1. In the Vilo app, Tap the network from which you want to select a device tocontrol.

      The network page will display.

    2. Tap Vilos on the network page.

      The My Vilos page displays with all Vilos on your network.

    3. Tap the Vilo you want to change.

      The Sub Vilo or Main Vilo page will display.

    4. Tap in the upper right corner of the page.
    5. 5.The Change Your Vilo Name displays with the current Vilo name and a list of recommended names.
    6. Change the Vilo name:

      Enter a new name.

      or

      Tap a name from the list of recommended names.

    7. Tap Save.

      The Sub Vilo or Main Vilo page redisplays with the Vilo labelled with the new name.

    Turning a Vilo Indicator Light On or Off

    Once you have your Vilo Wi-Fi network set up, you might want to turn off the indicator light. Since your Vilos are part of your home décor, you might find the indicator light makes the Vilo too noticeable or it is distracting when you are trying to sleep. It is easy to use the Vilos app to turn the indicator light on or off for each Vilo on your Wi-Fi network.

    Attention

    Take note of the Vilos for which you turned off the indicator light. If you are troubleshooting an issue with your network, the indicator light on a Vilo is a useful tool. So, if you have an issue with your network, you will want to turn on the indicator light.

    To turn a Vilo indicator light on or off:

    1. In the Vilo app, Tap the network from which you want to select a device tocontrol.

      The network page will display.

    2. Tap Vilos on the network page.

      The My Vilos page displays with all Vilos on your network.

    3. Tap the Vilo you want to control.

      The Sub Vilo or Main Vilo page will display.

    4. Turn the indicator light on or off:

    5. To turn off the indicator light, Tap the toggle to off.

      or

      To turn on the indicator light, Tap the toggle to on.

      The light on the selected Vilo will be turned off or on.

    Managing Devices on a Vilo Network

    Once you have set up your Vilo network, you can use the Vilo app to personalize and control information about the devices you have on your network.

    The Devices portion of the Vilo app makes it easy to personalize a device name and type. It also enables you to block any authorized or unwanted devices from the network or turn internet access on or off for a specific device.

    Changing a Device Name

    To make it easier to track information about devices on your network, you might want to give each device a more descriptive name, such as George-PC or George-Work.

    Once you change a device name, the device will be labelled with the new name in all areas of the Vilo app.

    To change the name of a device:

    1. In the Vilo app, Tap the network from which you want to select a device tocontrol.

      The network page will display.

    2. Tap Devices on the network page.

      The Devices page displays with all devices that have been on your network, whether they are online or offline.

    3. Tap the device you want to change.

    4. The device page will display.
    5. Tap the edit button in the upper right corner of the page.

    6. The Change Device Name dialog displays with the current device name.

    7. Enter a new device name
    8. Tap Save.

      The device page redisplays with the new device name at the top of the page.

    Changing a Device Type

    To make it easier for you to track the types of devices on your network, the Vilo app enables you to assign a device type, such as tablet or desktop.

    To change the name of a device:

    1. In the Vilo app, Tap the network from which you want to select a device tocontrol.

      The network page will display.

    2. Tap Devices on the network page.

      The Devices page displays with all devices that have been on your network, whether they are online or offline.

    3. Tap the device you want to change

    4. The device page will display.
    5. Tap Device Type.

    6. The Device Type page will display with a list of device types and icons organized by category.

    7. Tap the type you want to assign to the device.

      The device page will redisplay with the selected device type icon near the top of the page.

      The selected device type icon will display beside the device name wherever the device displays in the Vilo app.

    Enabling or Disabling Internet Access for a Device

    Attention

    Disabling internet access for a device is not the same as blocking a device from your network. A device with disabled internet access is still on your network. It just cannot access the internet. If a device is not on your network, you cannot set disable internet access or set Parental Controls for it.

    If you want to completely block an unauthorized device from your network, use the Block From Network button accessed for the device through the Devices option on the network page. For more information go to page X.

    To enable or disable internet access for a device:

    1. In the Vilo app, Tap the network from which you want to select a device tocontrol.

      The network page will display.

    2. Tap Devices on the network page.

      The Devices page displays with all devices that have been on your network, whether they are online or offline.

    3. Tap the device for which you want to enable or disable internet access. The device detail page will display.
    4. Enable or disable internet access for the device:

    5. To disable internet access, Tap the Allow Internet Access toggle to off.

      or

      To enable internet access, Tap the Allow Internet Access toggle to on. By default, the Allow Internet Access toggle is set to on.

    Usage Report

    Understanding the Usage Report

    The Usage report provides current and historical information about the amount of data uploaded and downloaded by Wi-Fi network or individual devices.

    Information is available for the current day, week, and month.

    The Usage report is not automatically available. To use it, you must turn on data usage reporting.

    Turning Data On or Off for the Usage Report

    To turn data usage report on or off:

    1. In the Vilo app, Tap the network from which you want to turn on or off the usage report.

      The network page will display.

    2. Tap on the network page.

      The Usage Report page will display.

    3. Access the Usage Report Settings page:

      If data collection is not on for the Usage report, Tap

      at the bottom of the page.

      or

      If data collection is on, Tap in the upper right corner of thepage.

      The Usage Report Settings page displays.

    4. Enable or disable the Usage report:

      To disable usage report, Tap the toggle to off.

      or

      To enable usage report, Tap the toggle to on.

      Once usage report is turned on, usage data will display at the next whole hour.

      However, if historical data is available, it will show immediately.

    Viewing the Usage Report

    At the next whole hour after data collection was turned on for the Usage report, usage data will be available.

    1. In the Vilo app, Tap the network from which you want to view the usage report.

      The network page will display.

    2. Tap on the network page.

      The Usage Report page will display with the data used on the current day for your Wi- Fi network and each device connected to the network.

    3. Swipe to view data for week or month.

      Daily data is displayed by hour,
      Weekly data is displayed by day, and
      Monthly data is displayed by week.

    4. Tap a device or the image for the Wi-Fi network to see a bar graph of thedata uploaded and downloaded for the selected item.

      Uploaded data is displayed in a pale bar and beside an upward triangle.
      Downloaded data is displayed in a darker bar and beside a downward triangle.
      Daily data is displayed by hour,

      Weekly data is displayed by day, and
      Monthly data is displayed by week.

    5. Tap a bar on a daily, weekly, or monthly graph to view the data for that specific bar.

    User Account

    Managing Your User Account

    You must have set up a Vilo user account to use your Vilo Mesh Wi-Fi System. You created your Vilo account in one of two ways:

    You can use the My Account page in the Vilo app to:

    Attention

    You cannot change the email address associated with our account. If you want to use a different email address, you will need to create a new account with that email address.

    Changing Your Profile Picture

    You can use the Vilo app to add a picture to display with your profile nickname. To change your profile picture:

    1. In the Vilo app, Tap from the bottom of the first page.

      Your account page displays with your profile picture and nickname at the top.

    2. Tap beside your profile nickname.

      The My Account page displays.

    3. Tap Profile Photo.
    4. Tap one of the following options from the bottom of the page:

      Photo Gallery – select an existing photo from your photo gallery.
      Take New Photo – use your phone to take a new picture.

      The selected photo will display beside Profile Photo on the My Account page.

    Editing Your Profile Nickname

    Your account nickname defaults to your email address.

    1. In the Vilo app, Tap from the bottom of the first page.

      Your account page displays with your profile picture and nickname at the top.

    2. Tap beside your profile nickname.

      The My Account page displays.

    3. Tap Nickname.

      The Change Nickname dialog displays.

    4. Enter a new nickname for your profile.
    5. Tap Save.

      The new name displays beside Nickname.

    Changing Your Account Password

    You can use the Vilo app to change your account password.

    1. In the Vilo app, Tap from the bottom of the first page.

      Your account page displays with your profile picture and nickname at the top.

    2. Tap beside your profile nickname.

      The My Account page displays.

    3. Tap Password.

      The Change Password page displays.

    4. Enter your current password.
    5. Enter your new password. Your new password must contain all of the following:

      a minimum of 8 characters

      at least 1 number

      at least 1 uppercase letter

      at least 1 lowercase letter

    6. Re-enter your new password to confirm it.
    7. Tap OK.
    8. The My Account page redisplays.

    Vilo Support

    You can use the web page or the Vilo app to access Vilo Support and submit an error log.

    Accessing Vilo Support

    You can access support and submit a ticket directly from the Vilo web page or the Vilo app. To access the Vilo Living support page from a browser, go to: https://support.viloliving.com/hc/en-us

    To access Vilo Support from the Vilo app:

    1. In the Vilo app, Tap from the bottom of the first page.

      Your account page displays with your profile picture and nickname at the top.

    2. Tap Vilo Support.

      The Vilo Support page displays.

    3. Tap Help Center.

      The Vilo Living Support website displays.

    4. Search the website, look at the support articles by category, or tap the help bot to ask a question.
    Submitting a Log

    Log data is important information about your Wi-Fi network and Vilo devices that can help troubleshoot technical issues you may run into. Submitting a log creates a message directly to the Vilo support team. You can include a description of the problem and a picture or video of the issue you found.

    To submit a log from the Vilo app:

    1. In the Vilo app, Tap from the bottom of the first page.

      Your account page displays with your profile picture and nickname at the top.

    2. Tap Vilo Support.

      The Vilo Support page displays.

    3. Tap Submit a Log.

      The Submit a Log page displays.

    4. Enter a description of your issue, a customer support ticket number (if you have one), and a picture or video of the problem (if you have one).
    5. Tap Submit.

      A message displays.

      You should receive a response within 24 hours.

    Submitting a Local Log

    If your Vilo is unable to connect to the Internet and you need to report the problem to the Vilo support team, you will need to submit a local log. Tap Submit a Local Log on the Submit a Log page and follow the steps on the subsequent screens.

    Diagnostic Log Reporting

    Diagnostic log reporting allows information needed for diagnostic purposes to be submitted to the Vilo support team. This feature automatically turns off within 3 days. If you are experiencing issues with your network a Vilo customer service representative may ask you to turn on Diagnostic Log Reporting so that we are able to get an accurate picture of what is happening with your network.

    How to Turn on Diagnostic Log Reporting

    1. Tap on Account
    2. Go to Vilo Support

    3. Go to Diagnostic Log Reporting

    4. Under the My Networks section toggle the button to on or off for the desired network. When toggled on the app will securely transmit data to our AWS servers.

    Setting Up a Guest Wi-Fi Network

    You can use the Vilo app to set up a specific network that will be available for only a specified time. This guest network enables you to provide a visitor access to your network for a limited time without requiring your family or business to share their Wi-Fi login every time you have a temporary user on your Wi-Fi network.

    It is easy to edit the guest Wi-Fi option as often as you need for new guests.

    Guest Wi-Fi is automatically defined with default settings. You can easily edit these` settings or enable or disable it.

    To edit Guest Wi-Fi:

    1. In the Vilo app, tap the network for which you want to set up Guest Wi-Fi.

      The network page will display.

    2. Tap on the network page.

      The Guest Wi-Fi page will display with default settings.

    3. Enable or disable the Guest Wi-Fi:

    4. To disable an enabled Guest Wi-Fi, tap the toggle to off.

      or

      To enable a disabled Guest Wi-Fi, tap the toggle to on.

      Note: You can also disable Guest Wi-Fi by changing the Wi-Fi name and/or password. If guest had the previous Wi-Fi name and/or password, they will no longer be able to log into your network.

    5. Tap Wi-Fi Name.
    6. The existing name displays in the Change Wi-Fi Name dialog.
    7. Enter a new name in the Change Wi-Fi Name dialog.
    8. Save or cancel your change:

      Tap OK to save the new name.

      or

      Tap Cancel to return without saving the new name.

      The Change Wi-Fi Name dialog closes.

    9. Tap Wi-Fi Password.

      The existing password displays in the Change Wi-Fi Password dialog.

      Note: The Wi-Fi Password does not display on the Guest Wi-Fi page.

    10. Enter a new password in the Change Wi-Fi Password dialog.
    11. Save or cancel your change:

      Tap OK to save the new password.

      or

      Tap Cancel to return without saving the new password.

      The Change Wi-Fi Password dialog closes.

    12. Tap Duration.

      A list of duration options displays.

    13. Select the length of time you want the Guest Wi-Fi to be enabled.

      The selected duration displays with the end date and time of the duration.

    Setting Parental Controls

    Vilo has officially partnered with Bark to bring Bark In-Home Parental Controls to Vilo users in the US for free, including regular customers and ISP subscribers. Bark In-Home Parental Controls is a feature embedded in every Vilo AC1200 Wi-Fi 5 model that helps to manage screen time and filter websites on all internet-connected devices in your home once activated. This includes gaming consoles, TVs, and more. There is no additional app required for setup.

    Reminder: Bark In-Home Parental Controls are only available for Vilo 5 at this time.

    If you are not in the US, you can still use the Vilo Parental Controls.

    The Vilo app includes parental controls enabling you to control internet access and website access for a specific device.

    Use the Vilo Parental Controls to control the following for specific devices:

    Selecting a Device to Control

    Parental controls are set up for specific devices on a network. You must set up the controls

    for each device separately.

    To select a specific device to control:

    1. In the Vilo app, tap the network from which you want to select a device tocontrol.

      The network page will display.

    2. Tap on the network page.

      The Parental Controls page will display.

    3. Select or add a device:

      If you already added the device for parental controls, it will display. Go to step 5.

      or

      If you have not yet added the device for parental controls, go to step 4.

    4. Tap .

      A list of all devices attached to your network and not already set up in Parental Controls displays.

    5. Tap the device for which you want to set parental controls.

      A page containing the parental controls for the selected device displays.

    6. Refer to the following pages for information about setting the controls:

      Turning Internet Access On or Off Immediately on page x.

      Scheduling Specific Times to Automatically Turn Off Internet Access on page x.

      Blocking Specific Websites on page x.

    Turning Internet Access On or Off Immediately

    Attention

    Using Parental Controls to block internet access for a device is not the same as blocking a device from your network. A device blocked from internet access is still on your network. It just cannot access the internet. If a device is not on your network, you cannot set Parental Controls for it.

    If you want to completely block an unauthorized device from your network, use the Block From Network button from the Devices option on the network page. For more information go to page X.

    Turning Internet Access On Immediately

    If this is the first time you accessed the parental controls for this device, by default the Allow Internet Access radio button will be selected.

    The Allow Internet Access radio button will not be selected if:

    To immediately enable internet access:

    If the Allow Internet Access radio button is not selected, select it.

    The device will immediately be given access to the internet through your network.

    Turning Internet Access Off Immediately

    To immediately disable internet access:

    1. Select the Disable Access Now button.

      The Duration option will display as set to Forever.

    2. Tap Duration to select a specific duration.

      A list of defined durations will display.

    3. Select the duration you want.

      If you tap the Custom Duration, you can select a custom number of minutes, hours, or days to block internet access.

      The maximum number of minutes is 59.
      The maximum number of hours is 24.
      The maximum number of days is 7.

      The time internet access will be restored is calculated based on the selected duration and will display below the selected Disable Access Now radio button.

    Scheduling Specific Times to Automatically Turn Off Internet Access

    You can create multiple scheduled times to automatically disable internet access for a device. For example, you might want to turn off internet access for an iPad during the time your child:

    If this is the first time you accessed the parental controls for this device, by default the Select Off Time radio button will not be selected.

    The Select Off Time radio button will be selected if the Allow Internet Access and Disable Access Now radio buttons are not selected.

    Adding or Editing a Schedule

    The steps to add or edit a schedule are similar. To add or edit a schedule:

    1. Select the Schedule Off Time radio button.
    2. Any existing schedules will display below the radio button.

      The Add a Schedule button will display below existing schedules, if any.

    3. Choose whether to add a new schedule or edit an existing schedule:

      To add a new schedule, tap Add a Schedule.

      or

      To edit an existing schedule, tap on the schedule to edit.

      Note: It does not matter whether the schedule is enabled (toggle on) or disabled (toggle off) when you edit it.

      The Schedule Off Time page will display.

    4. Tap Start Time.

      A time selector displays.

    5. Select the time when you want to turn off internet access for this device.

      Note: Be sure you are aware of whether you have selected AM or PM for the time.

    6. Tap OK to accept the selected start time.
    7. Tap End Time.

      A time selector displays.

    8. Select the time when you want to turn on internet access for this device.

      Note: Be sure you are aware of whether you have selected AM or PM for the time.

    9. Tap OK to accept the selected end time.
    10. Tap Repeat to select whether you want the scheduled time off to repeat.
    11. Select an option:

      Never – displays by default. If, selected, this option displays. Go to step 14.
      Daily – if selected, this option displays. Go to step 14.

      Custom (which days you want it to repeat) – go to step 11.

    12. If you select Custom, the Custom Repeat page displays.
    13. To select the days of the week on which you want the scheduled times to be used:

      Tap a checked day to clear it.

      The schedule will not be repeated on unchecked days.

      or

      Tap an unchecked day to check it.

      The schedule will be repeated on checked days.

    14. Tap OK.

      The selected days of the week will display on the Schedule Off Time page.

    15. Tap OK.

      The newly scheduled time will display with an On toggle below the Schedule Off Time radio button.

    Deleting a Schedule

    Deleting a schedule is not the same as disabling a schedule. A deleted schedule cannot be enabled at a later date. It must be added again. A disabled schedule can be enabled again. For more information, go to Enabling or Disabling an Existing Schedule below.

    To delete a schedule:

    1. Select the Schedule Off Time radio button.

      The existing schedules display below the radio button.

      Note: It does not matter whether the schedule is enabled (toggle on) or disabled (toggle off) when you delete it.

    2. Tap the schedule to delete.

      The Schedule Off Time page will display.

    3. Tap .

      The selected schedule will be deleted from below the Schedule Time Off radio button.

    Enabling or Disabling an Existing Schedule

    To enable or disable a schedule:

    1. Select the Schedule Off Time radio button.

      The existing schedules display below the radio button.

    2. Enable or disable an existing schedule:

      To disable an enabled schedule, Tap the toggle to off.

      or

      To enable a disabled schedule, Tap the toggle to on.

    Blocking Websites

    You can block a device from accessing a specific website through your network.

    Attention

    Blocking a website through the Vilo app works only when the device is connected to the internet through your Vilo network. If the device is connected to the internet through a different network (for example, in someone else’s home or business), the device will still be able to access the blocked website.

    Attention

    If a blocked website was accessed before you blocked it using your Vilo app, it might still be available on the device. To ensure the website will be blocked, make sure it is deleted from the browser history.

    Attention

    Site Blocking only takes effect after the device has exited and rejoined your Vilo network.

    Blocking a Specific Website for the First Time

    To block access to a website through the Vilo network:

    1. Tap Add a URL from the bottom of the Parental Controls page.

    2. The Add Websites page displays.
    3. Enter the URL (for example, home.com) for the website to block.
    4. Tap Done.
    5. Tap OK.

      The entered website displays below Blocked Websites at the bottom of the Parental Controls page.

    Blocking Specific Websites for a New Device

    You do not need to re-enter a blocked website for each device. If you have already blocked access to a website for any device in the network, the Vilo system saves that website and displays it on the Add Websites page.

    To select existing blocked websites for a new device:

    1. Tap Add a URL from the bottom of the Parental Controls page.

      The Add Websites page displays.

    2. Select the websites to block:

      Tap the Quick Add URL radio button to select all blocked websites.

      or

      Tap the radio button beside each website to block for the device.

    3. Tap OK.

      The selected websites display below Blocked Websites at the bottom of the Parental Controls page.

    Editing a Blocked Website URL

    If the URL of a website is misspelled, it will not be blocked. To correct the spelling of a misspelled URL:

    1. Tap the URL below Blocked Websites at the bottom of the Parental Controls page.

      The Modify Website page displays.

    2. Edit the URL.
    3. Tap OK.

      The edited URL displays below Blocked Websites at the bottom of the Parental Controls page.

    Deleting/Unblocking a Blocked Website

    Attention

    If a website is blocked for multiple devices, deleting it will only remove it from the list of blocked websites for the current device. If you want to delete it from multiple devices, you will have to delete it from each individual device where it was blocked.

    You can unblock a website by deleting the URL from the list of Blocked Websites at the bottom of the Parental Controls page.

    To unblock a website:

    1. Tap the URL below Blocked Websites at the bottom of the Parental Controls page. The Modify Website page displays.
    2. Tap .

      The URL will no longer display below Blocked Websites at the bottom of the Parental Controls page.

    Deleting a Vilo

    Deleting Vilos enables you to move or adjust your network. You need to delete your main Vilo if you are getting rid of your network. You need to delete a sub-Vilo if you find you do not need it as part of an existing network or want to move it to a different network.

    Deleting a Main Vilo

    Attention

    Deleting a main Vilo deletes the entire network.

    To delete a main Vilo:

    1. In the Vilo app, tap the network you want to delete.

      The network page will display.

    2. Tap in the top right –hand corner of the networkpage.

      The settings page will display.

    3. Tap the button.

      The network will be deleted.

    Deleting a Sub-Vilo

    Attention

    Once you delete a sub-Vilo, it will no longer be recognized as part of a package of Vilos. You will need to add it manually to a network.

    For more information, go to Adding Sub-Vilos from a Different Package on page x.

    Attention

    Only delete a sub-Vilo from your network if you need to remove it completely from the network. If you just need to delete the information saved on the sub-Vilo, restore it to factory settings. It will remain part of the network. For more information, go to Restoring a Vilo to Factory Settings on page x.

    To delete a sub-Vilo:

    1. In the Vilo app, Tap the network from which you want to delete a sub-Vilo.

      The network page will display.

    2. Tap Vilos on the network page.

      The My Vilos page displays with all Vilos in the network.

    3. Tap the sub-Vilo you want to delete.

      The Vilo page will display.

    4. Tap the button at the bottom of the page. The confirmation dialog will display.
    5. Tap OK.

      The Delete Vilo page displays with Action animation.

      When the sub-Vilo is deleted, the Delete Vilo page displays Success!

    6. Tap Back to return to the My Vilos page.

      The deleted sub-Vilo will no longer be displayed.

    Restoring a Vilo to Factory Settings

    Attention

    Restore a Vilo to factory settings to delete the information saved on it. It will automatically reconnect to the network once the restore is complete.

    Delete a Vilo from your network if you need to remove it completely from the network. For more information, go to Deleting a Vilo on page.

    You might need to restore a Vilo to factory settings if you are setting up a new network or adding a sub-Vilo to a new network. Restoring a Vilo to factory settings erases all information stored on the Vilo, such as the Vilo name. So, once you restore it, you can use it as though it is brand new.

    Restoring a Vilo to Factory Settings Using the Vilo App

    If the Vilo is available through the Vilo app, you can restore it there. To restore factory settings for a Vilo through the Vilo app:

    1. In the Vilo app, Tap the network containing the Vilo to restore to factory settings.

      The network page will display.

    2. Tap Vilos on the network page.

      The My Vilos page displays with all Vilos in the network.

    3. Tap the Vilo you want to restore to factory settings.

      The Vilo page will display.

    4. Tap near the bottom of the page.

      The confirmation dialog displays.

    5. Tap OK.
    6. The action animation displays.
    7. The My Vilos page redisplays without the restored Vilo.
    8. Wait a few minutes for the factory settings to reset.
    9. The indicator light on the Vilo will go from red to amber to blue. When the indicator light is blue, the Vilo is reconnected to the network.
    10. If the Vilo does not redisplay inthe Vilo app, close the app and open it again.
    Restoring a Vilo to Factory Settings on the Vilo

    You can restore a Vilo to factory settings directly on the Vilo.

    Attention

    Wait a few minutes after plugging it in to try resetting your Vilo. You want to make sure your Vilo is completely powered on before performing a factory reset.

    To restore factory settings directly on the Vilo:

    1. You will need a paperclip, dull pin, or dull thumbtack to perform the factory reset.
    2. On the back of your Vilo, find the small hole above the ports (WAN/LAN, LAN2, LAN1).
    3. Place the end of your paperclip, pin, or thumbtack in the small hole.
    4. Press and hold for up to 20 seconds:
    5. or
    6. Wait a few minutes for the factory settings to reset.
    7. The indicator light on the Vilo will go from red to amber to blue. When the indicator light is blue, the Vilo has reset and is reconnected to the network.